Managed IT Services

Proactive monitoring, patching, help desk and application support for your whole environment.

See it in action

MonitoringTicket createdEngineer fixes diskPatch windowSLA met, report sentWebDatabaseFileMaildisk 90%CPU load

Illustrative simulation of a typical scenario. Not live customer data.

How it works, step by step in 3D

  1. Watch Agents watch health, patch levels and backups on every device and server.
  2. Detect Thresholds and trends raise an alert before users feel the problem.
  3. Respond Alerts and user tickets reach an engineer under an agreed response time.
  4. Report Fixes are logged and reviewed every month so recurring problems are removed, not repeated.

Illustrative flow of a typical setup. Not live customer data. Drag to look around, or use the step buttons.

How we deliver it

A named team monitors your systems, patches them on a schedule and supports your staff. Reports show what was fixed, what is at risk and what to plan next.

  1. Onboard: inventory, baselines and runbooks
  2. Monitor: availability, patch status and backup health
  3. Support: help desk with root-cause analysis
  4. Review: audits, reports and a roadmap

What we do

  • Centralized patch management with ManageEngine across endpoints and servers
  • Track CVSS vulnerability scores and drive prioritized patching of critical and high findings
  • Administer Active Directory, DNS, DHCP and Group Policy
  • 2nd-level support and root-cause analysis for escalated issues across systems, networks and applications
  • System audits, impact assessments and hardening
  • Application administration and integration for ECM Workflow, Genesys, Salesforce CRM and SharePoint
  • Network and service monitoring with outage alerting; automation of repetitive admin tasks

Technology we work with

Patching and endpoints

ManageEngineMicrosoft IntuneEDR agents

Platforms

Microsoft 365Active DirectoryHyper-VVMware

Business applications

SharePointSalesforce CRMGenesysECM Workflow

Product names are trademarks of their owners and are listed to describe the platforms we support.

Talk to us about your IT

Tell us what you need and we will suggest a sensible next step.

Request a consultation